Account & Data Deletion

This page explains how to request the deletion of your WOLFBIN account and the personal data associated with it.

WOLFBIN is published by WOLFBIN INTERACTIVE FZCO, a company incorporated and registered in Dubai, United Arab Emirates. The same company is named as the developer on the Google Play store listing for the application, and is the data controller responsible for the personal data described below.

The right described here is in addition to, and does not limit, the rights set out in our Privacy Policy — including the right to rectification and erasure under section 10.2 of that Policy.

Option 1 — delete from within your account

If you are able to sign in, you can delete your account yourself. This is the fastest route and does not require you to contact us:

• Sign in at wolfbin.io and open “My Account”.
• Open the “Security” tab and scroll to “Delete account”.
• Select “Delete my account”, then confirm by entering your password. If you sign in with Google, Play Games or Apple and have never set a password, you will be asked to type your username instead.
• You will receive a confirmation email at your registered address once the request has been recorded.

Option 2 — request deletion by email

If you cannot sign in — for example because you have lost access to your email address or password — you may request deletion by contacting us directly:

• Send an email to contact@wolfbin.io from the email address registered to your WOLFBIN account, where possible.
• Use the subject line “Account deletion request”.
• Include the username or email address registered to the account so that we can identify it.
• We will acknowledge your request and may ask for further information in order to verify your identity before acting on it.

We verify identity before deleting an account because deletion is permanent and cannot be reversed. Where we are unable to satisfy ourselves that a request has been made by the account holder, we may decline to act on it.

Your account is deactivated immediately upon a verified request. You will be signed out, will no longer be able to sign in, and your profile will stop being visible to other players.

A grace period of 30 days then applies, during which the account is retained in a deactivated state and deletion can be cancelled by contacting us at contact@wolfbin.io. This period exists so that an account deleted in error, or by someone other than its owner, can be recovered.

At the end of the 30-day grace period, the data described in the following section is permanently deleted from our production systems. Residual copies may persist in encrypted backups for a further period of up to 30 days, after which those backups are overwritten in the ordinary course. Deleted data is not restored from backup other than in the course of a disaster-recovery event affecting the service as a whole.

The following categories of personal data are permanently deleted when your account is deleted:

• Account credentials and identifiers — your email address, username, password credential, and any linked sign-in identifiers.
• Player profile — your in-game profile, account level and experience, Lunar Crystal and Upgrade Point balances, and your selected character.
• Owned content — characters, skins, emotes, abilities and any other entitlements held on the account, together with what you had equipped.
• Progression — battle pass and season progress, per-mode statistics, campaign save data and reward claim records.
• Battle history — your participation records in Battle Royale, player-versus-player and AR battles, including any battles in progress at the time of deletion.
• Location and discovery data — AR landmark discoveries recorded against your account, and any live location or presence data held transiently while you are playing in AR mode.
• Social data — friend challenges you have sent or received, and your block list.
• Support correspondence — messages you have sent us, other than where retention is required for the purposes described in the next section.

Deletion of your account also ends any active battle pass or seasonal entitlement held on it. Virtual items, in-game currency and unused balances are forfeited on deletion and are not refundable, transferable or recoverable.

A limited amount of data is retained after deletion, in each case because we are required or permitted to retain it. Where data is retained, it is retained only for the purpose stated and is not used to re-identify you or to rebuild a player profile.

• Transaction and payment records — records of real-money purchases, including the amount, date, and the store transaction identifier, are retained for 7 years in order to comply with accounting, tax and audit obligations. These records are retained without your account profile attached to them.
• Fraud, abuse and enforcement records — where an account has been actioned for cheating, fraud, chargeback abuse or a breach of our Terms of Service, a minimal record is retained so that the enforcement is not defeated by deleting and recreating an account.
• Aggregated and anonymised data — statistics, telemetry and analytics that have been aggregated or irreversibly anonymised, and from which you can no longer be identified, are retained indefinitely. This data is no longer personal data.
• Records required by law — any data we are required to retain, or are entitled to retain, in order to establish, exercise or defend legal claims, or to comply with a binding legal or regulatory obligation.

Your participation in past matches is deleted outright rather than anonymised. Where a match you played forms part of another player's history, the match itself remains in their record but your side of it is removed, and nothing in what remains identifies you.

You do not have to delete your entire account in order to have certain data removed. You may instead ask us to delete specific categories of data while keeping your account, for example your AR landmark discovery history or your recorded location data.

Requests of this kind should be sent to contact@wolfbin.io with the subject line “Data deletion request”, describing the data you wish removed. Where the data in question is necessary for the operation of the account, we will tell you so and explain what deleting it would mean.

Requests, questions and cancellations relating to account or data deletion may be sent to:

We will use reasonable endeavours to acknowledge deletion requests promptly and to complete them within the timeframes set out on this page, and in any event within the period required by applicable law.